DIRECTOR FRANCHISE OPERATIONS

LOCATION: LOS ANGELES, CA

POSTED: JANUARY 2024

SUMMARY

A well-established national Quick Service chain with 350+ units in the Los Angeles metro alone seeks to help its franchises continue to improve the P&L, accelerate the re-imaging efforts, and continue to develop the internal talent of the organization. The organization requires an individual with strong operations and business acumen, coupled with a demonstrated record of accomplishment and leadership development necessary to foster the growth and leadership of the organization. Reporting to the SVP Operations directly, this person will drive operational excellence with current and future sites. They must lead the business with integrity to drive top line sales while ensuring bottom line performance.

RESPONSIBILITIES:

The Director Franchise Ops will lead and assist in analyzing, planning, researching, and development of company operational sales objectives and strategic plans for the Los Angeles market representing (356) units in the area.

• Oversee all multi-unit directors and managers to ensure store level results in Quality, Service and Cleanliness.

• Maintain successful relations with franchisor and other franchisee members in the brand’s community.

• Manage business in a manner consistent with company standards and procedures while building sales, customer counts, market share and optimizing profits.

• Ensure the recruitment, selection, development, and retention of leadership personnel.

• Evaluate strengths and development needs of the future leaders of the organization; build leadership teams to leverage the strengths of each person.

• Understand and support the Company’s mission, vision, values, and priorities, and communicate them to his/her restaurant teams.

• Support units in the effort to attract, train, develop and retain employees.

• Provide communication, coaching, and counseling to assist units in achieving the desired results of optimal profits.

• Foster a passion for personalized, attentive service among restaurant team members & leadership.

• Support construction and development of new locations, experience with project management a plus.

REQUIREMENTS:

10+ years of increasingly responsible restaurant operations management experience including knowledge of marketing, business planning, training, and Human Resources. Prefer to have multi-unit experience with Wendy’s or similar large QSR in the past along with track record managing, training, and retaining unit level and multi-unit managers. Extensive experience in performance measurement and P & L analysis. Proven track record of qualitative analytical skills and problem solving as well as organizational skills.

EDUCATION

Bachelor’s degree is preferred.

SALARY & BENEFITS

A competitive compensation package, including full benefits, will be provided to attract outstanding candidates.